Recently stumbled across this quotation while looking for something else. I like it a lot and used it as a signature line at a few message boards for awhile. Time for a new signature line so I'm archiving the quotation here to share with others.

"Responsible Listening is the speaking we do to prove to the other person that we understand what his or her total message said. It saves us from attacking and defending. It allows for no judgment of the other person's character. Its only function is the present, what the speaker meant at this moment, in this conversation. Listening is the suspension of judgments-until we gain new information."
---Peter deLisser